State of Hawaii Department of Human Services
Med-QUEST Division
DHS Medicaid Online
  LogIn |


Contact Us 
 
The following user manuals can be found under Provider Resources on the Med-QUEST website:

» DHS Medicaid Online User Manual (Claims)
» DHS Medicaid Online User Manual (Eligibility/Enrollment)
» Prior Authorization Quick Reference Guide
» Claim Form Quick Reference Guide

Ø Eligibility or Enrollment Inquiries
Contact: Oahu: 808-524-3370
Med-QUEST Customer Service  
P.O. Box 700190 Toll Free: 1-800-316-8005
Kapolei, HI 96709  
  Med-QUEST website:
  www.med-quest.us
Hours:  
7:45 a.m. to 4:30 p.m. M-F, Hawaii Standard Time  
Ø Claims Inquiries
Ø Provider Inquiries
Ø DHS Medicaid Online (DMO) Assistance
Contact: Oahu: 808-952-5570
State of Hawaii, Medicaid Fiscal Agent -  
Conduent Toll free: 1-800-235-4378
Hours:  
7:30 a.m. to 5:00 p.m. M-F, Hawaii Standard Time  
Ø Med-QUEST - Provider Registration
Contact: 808-692-8099
Med-QUEST Provider Registration  
Health Coverage Management Branch  
Hours:  
7:45 a.m. to 4:30 p.m. M-F, Hawaii Standard Time  
Ø Pharmacy assistance
Contact: Toll-free: 1-877-439-0803
Conduent (Rx)  
  Website:
  https://medquest.hawaii.gov/en/plans-providers/pharmacy.html