State of Hawaii Department of Human Services
Med-QUEST Division
DHS Medicaid Online
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DHS/MQD Online Overview 
There are two types of accounts that can be created with this system. MASTER Accounts and INDIVIDUAL Accounts.

The option to create a master account is only available if no other master accounts have been created for the provider. A master account has all the functionality of Individual accounts. However, a master account holder will also have the ability to administer all the Individual accounts for the same provider. This provides an authorized representative from a provider, such as a supervisor or manager, the ability to monitor and maintain who can and who cannot access information from the system. If you are not authorized to create a master account, please do not attempt to create one. You will not be able to use it since we require an authentication code which is mailed to an address retained in our system.
  • When the sign up process is complete for a master account, a letter will be generated and sent to the Provider's Correspondence address on file. This letter will contain the authentication code necessary to activate the master account.
  • If the master account is not activated within 30 days of creation, it will be deleted from our system. Please keep in mind that during this time, no other master accounts can be created. Therefore, please do not attempt to create a master account unless you are authorized to do so since this will delay your setup process.
  • Once the Master account is activated, the master account holder will have the ability to activate new individual accounts.
  • Keep in mind that even though a master account may not exist for a given provider, Individual accounts can still be created. These accounts will remain inactive until a master account is created and activated and the master account holder activates them.
  • All master account holders will receive an email each time an individual account is created. This email is sent to notify the master that the account was created and is awaiting activation.
Individual accounts can be created regardless of whether a master account already exists for a provider. However, you cannot use an individual account until a master account holder activates it.
  • When the sign up process is complete for an individual account, an email will be sent to the master account holders for the same provider if there is any. This will notify them of the new account and remind them to activate it.
  • The new individual account will remain inactive for up to 120 days unless a master account holder activates it. If the master account holder does not activate the new individual account within 120 days, it will be deleted from the system.
The system will change the account to an 'Inactive' status after 90 days of inactivity. Please refer to the DHS medicaid Online user manual for more information.